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Frequently asked questions

 

FREQUENTLY ASKED QUESTIONS

How long will take for my artwork to arrive?

For a standard order placed through this site, allow 3-4 days for production and one week for shipping. Keep weekends and holidays in mind too.  Where applicable, I'll let you know if there are deadlines for holiday shipping.

My print provider prides themselves on quality, consistency and fast delivery. Occasionally, there may be factors (special requests, unclear instructions, production problems, etc.) that might cause an order to be delayed. They rarely miss their production times, however, they are not guaranteed.

What's your return policy?

I want you to be happy with your purchase.  Artwork can be returned within 30 days of order date for a refund of purchase price. I'll keep your initial shipping fee and use it for the return shipping. It should be undamaged and in the original packaging. Just send me an email with your order number and we'll work out the details.

In the rare event the artwork arrives flawed or damaged, It will be replaced at no additional cost to you.  My print provider does their utmost to ensure that your prints are packaged carefully and arrive safely at their destination. However, sometimes damage can occur in shipping.  Please keep all packaging, take photos of the damage done to both packaging and artwork, and send me an email with the photos, details, and your order number, and I'll take care of it.


Are the prints archival quality?

All inks used for printing the images purchased from this site are archival, UV resistant pigmented ink. Papers and substrates are acid-free and of the highest archival quality. Framing, matting and hanging hardware is museum quality.

My print provider has received the Green Business Certification Award "For Exceeding Environmental Regulatory Requirements, Preventing Pollution, and Conserving Natural Resources". You can be confident your order will be created and handled in a sustainable manner by a company that cares about conservation.

Here's detailed information about the types of media and framing I offer:

Fine Art Prints:

My smooth fine art paper is Moab Entrada Bright Rag, a 100% cotton, smooth matte finish archival paper perfect for framing. Satin fine art paper is Hahnemuhle FineArt Baryta Satin, a 300gsm, 100% a-Cellulose, Satin Finish, Extremely Deep DMAX, Acid-Free paper with a slight sheen.  Pigmented ink ensures your artwork will remain vibrant for many years. I offer clean, archival gallery style framing in decor-friendly finishes with a choice of mat widths. If you want to handle the framing yourself, you can order your print unframed, or mounted on a Gatorfoam substrate.

Metal Prints: 

Images are printed by infusing dyes directly into specially coated aluminum sheets. For glossy metal, the sheets are then coated with a high gloss coating, resulting in a very crisp, saturated image.  For semi-gloss, the coating is less reflective, making it a good choice for hanging in a room opposite large windows. Rounded corners are available, and framing is available. Two backing/hanging options are available depending on the size of the print. Note that metal prints over 48" will be crated and shipped via freight to ensure the artwork isn't damaged in transit.

Canvas Prints:

Prints on canvas are archival fine art prints. Some call this type of print a Giclée. Images are printed with pigmented ink, directly onto the high-quality cotton fine art grade canvas material. The resulting prints can then be stretched and stapled onto a wood artists stretcher bar frame (gallery wrap), mounted on Gatorfoam board, or delivered loose (unmounted). Canvas prints can be coated with an optional gloss lamination for extra protection and a shiny finish.

Do you ever license your images for book covers or other uses?

I do!  Single and extended use licenses are available and pricing depends on how you plan to use the image. In the past, I have licensed book covers, corporate branding, bookmarks, and online advertisements. Contact me for pricing and more information.

What's your site's privacy policy?

I promise to protect your personal information, not sell it or give it to anyone outside the art and print production and delivery process, and not hold on to your data for longer than I need to process your order.  You can read the Privacy Policy in its entirety here.

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

I want you to be happy with your purchase.  Artwork can be returned within 30 days of order date for a refund of purchase price. I'll keep your initial shipping fee and use it for the return shipping. It should be undamaged and in the original packaging. Just send me an email with your order number and we'll work out the details.

In the rare event the artwork arrives flawed or damaged, It will be replaced at no additional cost to you.  My print provider does their utmost to ensure that your prints are packaged carefully and arrive safely at their destination. However, sometimes damage can occur in shipping.  Please keep all packaging, take photos of the damage done to both packaging and artwork, and send me an email with the photos, details, and your order number, and I'll take care of it.


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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

All inks used for printing the images purchased from this site are archival, UV resistant pigmented ink. Papers and substrates are acid-free and of the highest archival quality. Framing, matting and hanging hardware is museum quality.

My print provider has received the Green Business Certification Award "For Exceeding Environmental Regulatory Requirements, Preventing Pollution, and Conserving Natural Resources". You can be confident your order will be created and handled in a sustainable manner by a company that cares about conservation

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